Conflict resolution skills are extremely important, because few things are feared as much as conflict. If you took the time to create a list of words that you would associate with conflict, it would be a list of things like stress, anger, battle, or pain. Those words show how bad our thinking is about conflict. When you adopt a better view of conflict, you can strengthen relationships, reduce stress, improve morale, save time and energy, and enhance performance. With that better thinking you can develop some great conflict resolution skills. Then, conflict can actually become a benefit to your life, not an obstacle.
This will help you see that conflict is not necessarily bad. Conflict can help create greater productivity and build teamwork rather than hurt teams. Of course, that depends on how you the leader help people see conflict differently. When you teach a better definition of conflict, it helps people see that conflict doesn’t need to be negative. Just teaching the conflict cycle can help people understand some of the basic ingredients of conflict. That awareness alone can be a big help.
When you see the 5 conflict styles that are described by the Thomas-Kilman Conflict Mode Indicator (TKI), you can see that all 5 styles can be good. When you take the TKI, you can see which of the styles you use appropriately or overuse and underuse. Each style is useful and each has its downside. No individual style is better than the others. Once you understand that, you can start finding the right style for the situation.
Conflict RESOLVED Essentials
Conflict RESOLVED Essentials provides key points of a process that you can use to help people resolve interpersonal issues. We even help you with a “recipe card” that provides a clear approach to use in any conflict. Since Conflict RESOLVED is a workshop, this course focuses on teaching you the 3+3+2 recipe; 3 Critical Principles (Relationships, Future, Freedom), 3 Cardinal Rules (Slow, Talk, Two), and 2 critical skills (Listening, Questions).