Customer satisfaction is a key indicator between staying in business or bankruptcy or having a job or not. You have customers whether you believe it or not. Anyone who receives a work product from you is a customer or client. The Basics The Kano Model is insightful because it measures three different elements of customer satisfaction. First, it looks at the Basics ...
Self-governance is one of 6 critical leadership values. As a reminder, those values are Self-governance, Humility, Sacrifice, Freedom, Value Others, and Truth. The first five are crucial, but Truth is fundamental. It creates the foundation for the other five values. (For more information about Truth, check out course 5 - Share Truth for Excellent Performance.)When you hear self-governance, you may ...
When you look at the research provided by Roy Baumeister and others, it is apparent self-esteem is not suitable for you or anyone. Buy his book Willpower and check out chapter 9. Despite good research like his, self-esteem continues to be as popular as ever. It is a key principle taught by self-help gurus, counselors, and most of our education ...
Strategic thinkers increase their value to any project or organization because of their excellent competencies. And a critical ability is how they see the entire value-creating system. They see and understand how the parts of the organization fit together. Of course, they do not only look at one piece; they take a comprehensive view of everything.Here is a tip: if ...
In other blogs, you have seen the five most important actions to aid or increase self-control or self-governance. Please remember that the most important one is Pre-decide what you will do when faced with a specific problem or temptation.Below are five additional actions to increase self-control and support a self-governing lifestyle.Use Self-control WiselyRemember, self-governance (self-control or willpower) is a finite ...
Actions are often easier to change than attitudes or feelings because they are tangible. And your actions influence your feelings. Finally, if you maintain your thinking about an action and take the action consistently, despite your feelings, your feelings will eventually respond to your changed thinking and actions.When you change your feelings by taking different actions, it is like repairing ...
Your emotions are not very reliable. If you want to see life through the lens of reality, consider two essential details about your emotions. This will help you remove some of your speculation or opinion.Suppose You Watch a Scary MovieDo you have a favorite scary movie? Maybe the classic film Psycho? Mine is the original Alien, and even though it is my ...
Freedom that does not respect boundaries is IRRESPONSIBLE. When you cross boundaries, then laws, justice, and authority enter the picture.Freedom that doesn't respect boundaries is not only irresponsible, it is self-absorbed. That attitude says, "I can do anything I want because I can!"Freedom and Valuing OthersValuing others is like love, at least the way we define love. Our definition of ...
Do the people around you consider you a control person? The problem with control people is they fear that bad things will happen to the people around them, especially those closest to them. So, they try to control almost everything to prevent those bad things from happening.That isn't fun for them or the people around them.But, can control people change?Yes! ...
One of the best ways you increase your self-control is to learn how NOT to use it. That doesn't sound right.In the book Willpower by Roy Baumeister, he poses the following theory based on his research. Self-control (willpower, self-governance) is a finite energy that everyone has. Since it is finite, you use it in some areas of your life, not ...