GR8 Leaders serve the people they lead which means they value and develop people. And, when they do that, they increase organizational capacity and build new leaders.So, let's look at what value and develop means. The dictionary gives these definitions.Value: regard highly, think much of, respect and honor, esteemDevelop: make something new, create by training and teachingAs a leader, when ...

Read More

Persistence is the third part of the creative process (THP, ALA, Persist). THP is your plan; ALA is your execution of the plan. Now, you need persistence to help you reach THERE.It takes more focus and energy to persist in challenging times because it is so easy to give up. You need persistence to......turn action into progress...help reduce skepticism and “can’t ...

Read More

Wouldn't it be nice to focus on a few simple items that help you lead more effectively? Well here are 3 daily priorities that work very well - Clear Expectations, Clear Consequences, and Self-governance. Make those 3 daily priorities constants in your life and in the lives of those who are with or around you. The 3 daily priorities help ...

Read More

Situations and circumstances often stimulate your emotions in some way. If you do not learn to slow your emotions down, you create significant problems for yourself. It can be almost anything. A near-miss collision with another car, someone telling a lie about you, or you being tempted to do something wrong. Whatever it is, something happens, and feelings seem to show ...

Read More

Recognition and praise is best when you take the time to notice and then tell a person when they are doing things right. But that takes time and energy! Unfortunately, that is something too few managers believe is a good use of their time and energy. But the 3 most critical elements of recognition and praise are - make it ...

Read More

Isn't it fun to be around someone who is complaining? Of course it isn't! Complaining is a simple way to show how selfish we are - it's all about ME! Too often we are blind to the "all about ME" attitude. And, it helps to have a tool to remind us when we are doing it. It's also great to ...

Read More

Using the Results AND Relating principle is an excellent leadership approach that is simple, profound, and comprehensive. It is easy to understand and implement, because it combines two of the most common elements for any time you are working with people.Those two elements can be described with a variety of words:assertive and cooperativepowerful and relationalseparate and belongingresults and relatingBut, using ...

Read More

Strategic thinking is needed everywhere. And, it doesn't matter if you own and run a business with 50 employees, you are a sole-proprietor, or the CEO of a multi-billion dollar company. Whatever you do and no matter your level in business, you need strategic thinking. Any business has complex situations, difficult problems, and challenging decisions. And, you probably do not ...

Read More

Clear writing takes time and effort for most of us. Unfortunately, that's true even when trying to write something that is just reasonably clear! Every clear sentence you write is not an accident, so be prepared to write and rewrite!You can find some significant help in our Thought-TALK workshop.While I do not consider myself a good writer, I enjoy writing ...

Read More

Customer satisfaction is a key indicator between staying in business or bankruptcy or having a job or not. You have customers whether you believe it or not. Anyone who receives a work product from you is a customer or client. The Basics The Kano Model is insightful because it measures three different elements of customer satisfaction. First, it looks at the Basics ...

Read More