"I don't have my own business and don't work in marketing or sales, so why should I be interested in the 4 levels of customer expectations?"That is a very valid ...
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Good thinking helps us eliminate the lousy part of a common pattern everyone experiences in life. The pattern occurs over and over in our life. The outcome of each occurrence ...
How do you reinforce good thinking and do what is right? Or, how can you do what is right when the temptation is strong to do wrong? Too often, the ...
Goals are easy to talk about but often difficult for people to create. So, I hope the following helps you get more done. Below is a process for individuals, and ...
A moment of truth conversation is like it sounds. You take a few moments to aid learning and growth. When done right, it helps individuals move toward excellent performance. On ...
The Freedom V is a great tool and principle, because it helps you see the link between freedom and self-governance. The V graphic is self-explanatory. The table to the right ...
One of the essential values for leaders is self-governance. It is not only crucial for the leader but also for everyone they influence to be self-governing. So, the leader works ...
Trying to control almost always ends up with a boomerang effect. The person controlling ends up being controlled. Is that what is happening with you? If you want to know ...
You have thoughts running around in your mind and you are confused. Clear thinking isn't happening with so many options to consider. It seems impossible to filter the information so ...
The desire to know when you actually don’t is a powerful force in people. In his book The Leader's Handbook, Peter Scholtes provides some interesting research and observations about opinion. ...