Understanding Conflict helps people see that conflict is not necessarily bad. Conflict can help cause greater productivity and build teams rather than hurt them. That depends on how leaders teach conflict, though.
Conflict Styles further develops a proper view of conflict by helping leaders identify which conflict styles are used, overused, and underused. Each style is valid, and each has its downside. No individual style is better than the others because each has its usefulness.
Conflict RESOLVED Essentials provides key points of a process that can be used to help people resolve interpersonal issues. A “recipe card” is provided to help reinforce the 3+3+2 recipe: 3 Critical Principles (Relationships, Future, Freedom), 3 Cardinal Rules (Slow, Talk, Two), and 2 critical skills (Listening, Questions).
| Module 1 | Understanding Conflict |
|---|---|
| Unit 1 | 080100 – Exercise: Your View of Conflict |
| Unit 2 | 080200 – Understanding Conflict |
| Unit 3 | 080300 – Conflict Cycle |
| Unit 4 | 080400 – Ingredients of Conflict |
| Unit 5 | 080500 – Exercise: Two Conflicts |
| Module 2 | Conflict Styles |
| Unit 1 | 080600 – Two Dimensions |
| Unit 2 | 080700 – 5 Styles |
| Unit 3 | 080800 – Pies of Satisfaction |
| Unit 4 | 080900 – Hermann’s TKI |
| Unit 5 | 081000 – Competing – “My Way or the Highway” |
| Unit 6 | 081100 – Benefits, Costs and Skills of Competing |
| Unit 7 | 081200 – Accommodating – “It Would Be My Pleasure” |
| Unit 8 | 081300 – Benefits, Costs and Skills of Accommodating |
| Unit 9 | 081400 – Avoiding – “I’ll Think About It Tomorrow” |
| Unit 10 | 081500 – Benefits, Costs and Skills of Avoiding |
| Unit 11 | 081600 – Collaborating – “Two Heads Are Better Than One” |
| Unit 12 | 081700 – Benefits, Costs and Skills of Collaborating |
| Unit 13 | 081800 – Compromising – “Let’s Make A Deal” |
| Unit 14 | 081900 – Benefits, Costs and Skills of Compromising |
| Module 3 | Conflict RESOLVED Overview |
| Unit 1 | 082000 – 3 Critical Principles |
| Unit 2 | 082100 – 3 Cardinal Rules: 2 Essential Skills |
| Unit 3 | 082200 – Resolved Process |
| Unit 4 | 082300 – Resolved Recipe Card |