GR8 Leaders do not see themselves as the person needed to resolve conflicts, instead they teach members how to resolve conflicts constructively. Conflict is misunderstood, it is often seen as bad rather than something that can be constructive. Teams need to know the 5 different conflict styles, because each has its costs and benefits. If possible, team members need to know which of the 5 styles they tend to overuse or underuse. All of that information can be beneficial when utilizing the Conflict RESOLVED Process - especially the 3+3+2 recipe.
| Module 1 | Overview |
|---|---|
| Unit 1 | Course 08 Overview |
| Module 2 | Understanding Conflict |
| Unit 1 | Understanding Conflict |
| Unit 2 | Conflict Cycle; Ingredients of Conflict; Most Important Action |
| Module 3 | Conflict Styles |
| Unit 1 | Two Dimensions; Five Styles |
| Unit 2 | Pies of Satisfaction |
| Unit 3 | Competing – “My Way or the Highway” |
| Unit 4 | Accomodating – “It Would Be My Pleasure” |
| Unit 5 | Avoiding – “I'll Think About It Tomorrow” |
| Unit 6 | Collaborating – “Two Heads Are Better Than One” |
| Unit 7 | Compromising – “Let's Make A Deal” |
| Module 4 | Conflict RESOLVED Essentials |
| Unit 1 | 3 Critical Principles |
| Unit 2 | 3 Cardinal Rules; 2 Essential Skills |
| Unit 3 | Conflict RESOLVED Process; Conflict RESOLVED Recipe Card |
| Module 5 | Mentoring Moments |
| Unit 1 | Mentoring Moments |