2.08 – Support Teamwork with Conflict Resolution Skills

Course Description

Understanding Conflict helps people see that conflict is not necessarily bad. Conflict can help cause greater productivity and build teams rather than hurt them. That depends on how leaders teach conflict, though.

Conflict Styles further develops a proper view of conflict by helping leaders identify which conflict styles are used, overused, and underused. Each style is valid, and each has its downside. No individual style is better than the others because each has its usefulness.

Conflict RESOLVED Essentials provides key points of a process that can be used to help people resolve interpersonal issues. A “recipe card” is provided to help reinforce the 3+3+2 recipe: 3 Critical Principles (Relationships, Future, Freedom), 3 Cardinal Rules (Slow, Talk, Two), and 2 critical skills (Listening, Questions).

Module 1 Understanding Conflict
Unit 1 080100 – Exercise: Your View of Conflict  
Unit 2 080200 – Understanding Conflict  
Unit 3 080300 – Conflict Cycle  
Unit 4 080400 – Ingredients of Conflict  
Unit 5 080500 – Exercise: Two Conflicts  
Module 2 Conflict Styles
Unit 1 080600 – Two Dimensions  
Unit 2 080700 – 5 Styles  
Unit 3 080800 – Pies of Satisfaction  
Unit 4 080900 – Hermann’s TKI  
Unit 5 081000 – Competing – “My Way or the Highway”  
Unit 6 081100 – Benefits, Costs and Skills of Competing  
Unit 7 081200 – Accommodating – “It Would Be My Pleasure”  
Unit 8 081300 – Benefits, Costs and Skills of Accommodating  
Unit 9 081400 – Avoiding – “I’ll Think About It Tomorrow”  
Unit 10 081500 – Benefits, Costs and Skills of Avoiding  
Unit 11 081600 – Collaborating – “Two Heads Are Better Than One”  
Unit 12 081700 – Benefits, Costs and Skills of Collaborating  
Unit 13 081800 – Compromising – “Let’s Make A Deal”  
Unit 14 081900 – Benefits, Costs and Skills of Compromising  
Module 3 Conflict RESOLVED Overview
Unit 1 082000 – 3 Critical Principles  
Unit 2 082100 – 3 Cardinal Rules: 2 Essential Skills  
Unit 3 082200 – Resolved Process  
Unit 4 082300 – Resolved Recipe Card  

Understanding Conflict helps people see that conflict is not necessarily bad. Conflict can help cause greater productivity and build teams rather than hurt them. That depends on how leaders teach conflict, though.

Conflict Styles further develops a proper view of conflict by helping leaders identify which conflict styles are used, overused, and underused. Each style is valid, and each has its downside. No individual style is better than the others because each has its usefulness.

Conflict RESOLVED Essentials provides key points of a process that can be used to help people resolve interpersonal issues. A “recipe card” is provided to help reinforce the 3+3+2 recipe: 3 Critical Principles (Relationships, Future, Freedom), 3 Cardinal Rules (Slow, Talk, Two), and 2 critical skills (Listening, Questions).

Module 1 Understanding Conflict
Unit 1 080100 – Exercise: Your View of Conflict  
Unit 2 080200 – Understanding Conflict  
Unit 3 080300 – Conflict Cycle  
Unit 4 080400 – Ingredients of Conflict  
Unit 5 080500 – Exercise: Two Conflicts  
Module 2 Conflict Styles
Unit 1 080600 – Two Dimensions  
Unit 2 080700 – 5 Styles  
Unit 3 080800 – Pies of Satisfaction  
Unit 4 080900 – Hermann’s TKI  
Unit 5 081000 – Competing – “My Way or the Highway”  
Unit 6 081100 – Benefits, Costs and Skills of Competing  
Unit 7 081200 – Accommodating – “It Would Be My Pleasure”  
Unit 8 081300 – Benefits, Costs and Skills of Accommodating  
Unit 9 081400 – Avoiding – “I’ll Think About It Tomorrow”  
Unit 10 081500 – Benefits, Costs and Skills of Avoiding  
Unit 11 081600 – Collaborating – “Two Heads Are Better Than One”  
Unit 12 081700 – Benefits, Costs and Skills of Collaborating  
Unit 13 081800 – Compromising – “Let’s Make A Deal”  
Unit 14 081900 – Benefits, Costs and Skills of Compromising  
Module 3 Conflict RESOLVED Overview
Unit 1 082000 – 3 Critical Principles  
Unit 2 082100 – 3 Cardinal Rules: 2 Essential Skills  
Unit 3 082200 – Resolved Process  
Unit 4 082300 – Resolved Recipe Card  
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