Key Lesson: Humility + Focus + Curiosity = Listening. Asking questions is the most powerful skill and requires excellent listening skills.

1. What helps us think listening is not valuable?
2. Memorize the formula and explain the reason for each element as well as the order of each.
3. Explain each DON’T, especially “Don’t judge” and “Don’t sympathize.”
4. Explain the term “Observational Listening.”
5. What does “Start with a clean canvas” mean?
6. Explain the three reasons why questions are powerful, especially the first reason.
7. Which of the three reasons dramatically benefits you, the listener?
8. Explain each of the four types of questions, especially the fourth one.
9. What are the Rulers of Discovery?
10. What makes “Why” less desirable than What or How?
11. How would you help someone remember 4+3+2?
12. What are the 5 Conflict Styles?
13. Which style is best or most beneficial?