Leaders Help Teams Resolve Conflict (V1 Course 8 Overview)

Understanding Conflict

...helps people see that conflict is not necessarily bad. Conflict can help cause greater productivity and build teams rather than hurt them. That depends on how leaders teach conflict though.

Conflict Styles

...further develops a proper view of conflict by helping leaders identify which conflict styles are used, overused and underused. Each style is useful and each has its downside. No individual style is better than the others, because each has its usefulness.

Conflict RESOLVED Essentials

...provides key points of a process that can be used to help people resolve interpersonal issues. A “recipe card” is provided to help reinforce the 3+3+2 recipe; 3 Critical Principles (Relationships, Future, Freedom), 3 Cardinal Rules (Slow, Talk, Two), and 2 critical skills (Listening, Questions).

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